GENERAL
Which wineries are part of Rathbone Family Wines?
Our portfolio includes Yering Station in the Yarra Valley, Mount Langi Ghiran in the Grampians and Xanadu in Margaret River.
Who owns Rathbone Family Wines?
Rathbone Family Wines is privately owned by the Rathbone family, who have been involved in Australian agriculture and wine for several decades.
Are your wineries open to the public?
Yes. Each of our estates offers immersive cellar door experiences. Visit our wineries to learn more.
Do you offer media or trade support?
Yes. We work closely with media, trade and industry partners. Requests for imagery, tasting notes, technical information or interviews can be directed through our contact page.
How can I contact your team?
General enquiries, trade requests and media opportunities can be submitted via our website contact form.
DELIVERIES
How are orders delivered?
All Australian orders are dispatched via Australia Post. Tracking information can be found on your account dashboard.
How long will delivery take?
Delivery timeframes vary by location. Victoria typically takes 3–5 business days, while other Australian states may take 5–10 business days.
Can delivery times be delayed?
Yes, delivery times are estimates only and may be affected by postal delays or external factors.
Do you deliver internationally?
International delivery is not available via our online store. Please contact our team directly for international enquiries.
What happens if no one is home?
If no one is available to receive your delivery, a collection notice will be left with instructions for pickup.
RETURNS & REFUNDS
Do you accept returns on wine purchases?
Yes, all wines are covered by our quality guarantee. Returns are accepted where product quality is compromised on rare occasions.
How long do I have to return an item?
Returns must be requested within 30 days of delivery, along with relevant order details.
How do I return an order?
Customers are required to contact our team first and then return goods via their local post office in suitable packaging.
When will I receive my refund?
Once returned goods are received and confirmed to be in acceptable condition, a refund or replacement will be processed within 7 business days.
How are refunds issued?
Refunds are returned to the original payment method used at the time of purchase.
FAMILY MEMBERS
How do Family discounts work?
Once you’ve joined, your tier and discount are based on your spend across 12 months. Your benefits stay with your account for 12 months and update automatically as your spend changes.
Sign up at checkout or via our Join the Family page, and your spend from that purchase onward counts towards your tier.
- Bronze: spend up to $199 to enjoy 5% off
- Silver: spend $200 - $499 to enjoy 15% off
- Gold: spend over $500 to enjoy 20% off
When does my Family discount start?
Family discounts start once you’re a member. If you choose to sign up at checkout, your first order value counts towards your tier. No discount is applied to the fist order. Spend over $199 and you’ll move straight into the 15% tier, or spend over $500 and you’ll qualify for 20%. Your discount will then apply automatically to your next order when you’re signed in.
How do I receive my discount?
If you’re shopping with us online, simply make sure you’re signed into your account. Once signed in, your discount will be visible on the Shop page based on your current spend tier. If you’re shopping with us at any of our three cellar doors, simply let our staff know your name, phone number or email at the point of purchase.
What happens to my Family membership if I also sign up to one of your Wine Clubs?
In this case, your profile will be updated to reflect your new Wine Club membership where you'll start enjoying additional Member benefits.
How do I know what Family tier I belong to?
Simply sign into your account to view your tier status in your user profile.
What is the cost of delivery?
Our Bronze tier incur a flat rate delivery fee of $30 on orders below $200. Our Silver and Gold tiers enjoy free nationwide delivery.
What are the terms and conditions associated with my purchase?
You can find our standard terms and conditions of sale here.
